Join our mailing list!
|
How do I return an item? Return Goods Policy All sales are final. Any return goods must be authorized by our Customer Service Department. The return authorization must accompany the return merchandise and be displayed clearly on all shipping labels and shipping documents. Returned shipments without authorization will be refused and returned to the sender unopened. All claims of defective product and errors in filling orders must be made in writing to Air Waves, Inc. within 5 business days after the receipt of the merchandise. Authorized returns for other than defective goods must be in resalable condition and will be subject to a 20% restocking charge. Refused Orders Orders that are subsequently reshipped on customers request will be charged only the total cost of freight and a $15.00 charge to cover the additional handling and administrative expense. Shipments that are unclaimed for C.O.D. amounts will have the freight and C.O.D. charges added to the next order. All claims for lost or damaged shipments delivered by a common carrier (other than UPS) must be filed directly by the customer. |
